Returns & Refunds

In the unlikely event that a Sweet Surprises product is damaged in transit, Sweet Surprises will send a replacement product upon return of the damaged product.

Our mission to you, our customer, is to provide a pleasant, personal and gift giving experience through friendly, efficient service, offering delectable and enticing confectionary and gifts.

For that reason, we ask that you please call our Customer Service Department on 02 4626 7373 from 9:00am - 5:00pm Monday through Sunday, or alternatively email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss any queries or concerns you may have in relation to the order you have sent or received.

Note: All refunds for orders placed online or over the telephone are credited back to the original method of payment.