Our Stores

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If you want to feel like a kid in a candy store… literally, then step inside Sweet Surprises.

For the largest range of mouthwatering lollies, the smoothest chocolates and tastiest groceries from around the world with over 2 and half thousand products to tantalize your taste buds. You’ll find wall to wall sweet and treats from America, the UK, South Africa, New Zealand and more.

Campbelltown Store

The City Centre
Shop 1, 171-179 Queen Street
Campbelltown NSW 2560

Phone 0477 00 2560
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Trading Hours

Mon, Tue, Wed, & Fri 9am to 6pm
Thursday 9am to 8pm
Saturday 9am to 6pm
Sunday 10am to 4pm

Penrith Store

Shop B, 458-470 High Street
Penrith NSW 2750

Phone 0428 080 100
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Trading Hours

Mon, Tue, Wed, & Fri 9am to 6pm
Thursday 9am to 8pm
Saturday 9am to 6pm
Sunday 10am to 5pm

Lake Haven Store

Vicinity Lake Haven Centre
Shop 129, Lake Haven Drive & Goobarabah Ave
Lake Haven NSW 2263

Phone 0448 883 414
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Trading Hours

Mon, Tue, Wed, & Fri 9am to 5:30pm
Thursday 9am to 8pm
Saturday 9am to 5pm
Sunday 10am to 4pm

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Contact

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Our customer service representatives are available from 9:00am - 5:00pm Monday through Sunday to help answer any questions you may have. If you would like to make an online enquiry please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Gift Vouchers

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Sweet Surprises offers Gift Vouchers for use online or in store. Please contact our our customer service team (Monday-Friday, 9am-5pm) to arrange gift voucher purchase.

When using a Sweet Surprises Gift Voucher in our online store, if your total order amount is less than the value of your voucher, we will save the remaining voucher credit for your next order. If your total order amount is greater than the value of your voucher, we will request you to pay the difference by credit card or Pay Pal. Once you have confirmed your order and payment details, a confirmation email will immediately be sent to your email address.

If you have any queries regarding the use of gift vouchers, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

sweet surprises international sweets and candy gift certificate buy online

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Delivery Information

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Ordering on-line with Sweet Surprises couldn’t be simpler or safer, the steps below explain how the order process works and the relevant information you will need. Don’t forget, if you register with us this process becomes even easier, as your contact and address details will automatically be saved for future ordering.

Prices on our website do not include delivery charges. We will automatically calculate the shipping and packaging cost after you have entered your order and the address for delivery. You will be notified of your shipping costs before you are asked to commit your order or provide your payment details.

There is a minimum order of $15.00. This means that the products in your shopping basket will need to total $15.00 or more, and the delivery costs will automatically be added at checkout.

Delivery

We offer standard and express delivery via Australia Post.

Standard Delivery shipping orders are processed within 2 business days and shipped Monday through Friday. Most orders usually arrive within 3-5 business days to most locations.

Express Delivery orders requiring must be placed by 9 am AEST Monday through Thursday, to be processed on the same day (pending stock availability). Orders placed after 9 am AEST will be processed on the next business day. Orders placed on Friday will be processed on the following Monday.

We guarantee delivery of your order to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your order or gift once they have been delivered.

Order Tracking

To track your order simply visit www.auspost.com.au/track and enter your tracking number.

Substitutions

Due to the nature of importing and product availability substitutions with a similar item of equal or greater value may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The overall design, theme, colour and quality of the gift will not be compromised in any way. Should a container become unavailable, we will contact you immediately to suggest a substitute container or Gift Basket.

Please NOTE: There is a short delay between online orders and an update of stock availability as in store stock levels may vary very quickly.

In the unlikely event that an order is placed and an item becomes out of stock, we will contact you as soon as possible and offer a substitute with a similar item of equal or greater value or alternatively provide you with a refund.

Warm Weather Delivery

If your parcel will be exposed to heat over 26 degrees Celsius, we strongly recommend that your order be held until weather conditions permit your order to be dispatched. In this instance we will notify you for instructions. We cannot guarantee the condition of your chocolate should you wish your order to be dispatched during warm weather conditions.

Returns

Our mission to you, our customer, is to provide a pleasant and personal experience through friendly efficient service, offering delectable and enticing confectionary and gifts.

For that reason, we ask that you please email our Customer Service Department within two business days of delivery at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss any queries or concerns you may have in relation to the order you have sent or received.

Note: All refunds for orders placed online, over the telephone or by way of facsimile are credited back to the original method of payment.

Searching our Products

You can search for our products in a variety of ways using the collection menus or the drop down lists on the search navigation bar.

Using your Basket

Simply choose the quantity (this is 1 by default) and click the “add to basket”. Your choice will automatically be added to the basket.

Checkout

Once you have completed your selections click on “View Basket” to review your choices. If you are pleased with the contents of your basket click “Check Out”. You will now be asked to login if you haven’t already done so or register if you are a new user. At this point all information is sent through a secure connection. This procedure requires an email address and password. A confirmation email will automatically be sent to your email address.

Payment

All purchases are made in Australian dollars; you can pay by Pay Pal, Credit Card, EFT or with a Gift Voucher.

If your total order amount is less than the value of your Voucher, we will save the remaining voucher credit for your next order. If your total order amount is greater than the value of your voucher, we will request you to pay the difference by credit card or Pay Pal. Once you have confirmed your order and payment details, a confirmation email will immediately be sent to your email address.

Thank you for visiting sweetsurprises.com.au

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Returns & Refunds

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In the unlikely event that a Sweet Surprises product is damaged in transit, Sweet Surprises will send a replacement product upon return of the damaged product.

Our mission to you, our customer, is to provide a pleasant, personal and gift giving experience through friendly, efficient service, offering delectable and enticing confectionary and gifts.

For that reason, we ask that you please call our Customer Service Department on 02 4626 7373 from 9:00am - 5:00pm Monday through Sunday, or alternatively email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss any queries or concerns you may have in relation to the order you have sent or received.

Note: All refunds for orders placed online or over the telephone are credited back to the original method of payment.

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Terms & Conditions

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Terms & Conditions

Sweet Surprises website is owned and operated by Sweet surprises.com.au (ABN: 74 137 485 011). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or becoming a member of Sweet Surprises.com.au, you agree to these Terms and Conditions and our Privacy Policy.

Sweet Surprises may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.

Trademarks, Copyrights and Restrictions

All material on this site including, but not limited to photographs, logos, graphic elements, our proprietary product images, names and descriptions, and/or any other textural or visual content, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by sweet surprises.com.au, its related companies or by other parties that have licensed their material to Sweet Surprises. Material on sweetsurprises.com.au or any web site owned, operated, licensed or controlled by Sweet Surprises.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Sweet Surprises.com.au. Use of the materials on any other web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Sweet Surprises.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Fraud

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Sweet Surprises does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

Alcohol

All alcoholic products offered for sale by Sweet Surprises are NOT available to persons under the age of 18 years.

Currency

All prices on sweet surprises.com.au are listed in Australian dollars (AUD).

GST (Goods & Services Tax)

All prices advertised are inclusive of 10% Goods and Services Tax (GST)

Delivery

Prices on our website do not include delivery charges. Delivery charges will be calculated at check out at the time of ordering and displayed on the ordering page.

We guarantee delivery of your order to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your order or gift once they have been delivered.

We offer standard delivery and express delivery via Australia Post.

Standard Delivery shipping orders are processed within 2 business days and shipped Monday through Friday. Most orders usually arrive within 2-5 business days to most locations.

Express Delivery orders must be placed by 9 am AEST Monday through Thursday, to be processed on the same day (pending stock availability). Orders placed after 9 am AEST will be processed on the next business day. Orders placed on Friday will be processed on the following Monday.

Warm Weather Delivery

If your parcel will be exposed to heat over 26 degrees Celsius, we strongly recommend that your order be held until weather conditions permit your order to be dispatched. In this instance we will notify you for instructions. We cannot guarantee the condition of your chocolate should you wish your order to be dispatched during warm weather conditions

Substitutions

Due to the nature of importing and product availability substitutions with a similar item of equal or greater value may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The overall design, theme, color and quality of the gift will not be compromised in any way. Should a container become unavailable, we will contact you immediately to suggest a substitute container or Gift Basket.

Please NOTE: There is a short delay between online orders and an update of stock availability as in store stock levels may vary very quickly.

In the unlikely event that an order is placed and an item becomes out of stock, we will contact you as soon as possible and offer a substitute with a similar item of equal or greater value or alternatively provide you with a refund.

Returns

In the unlikely event that a Sweet Surprises product is damaged in transit, Sweet Surprises will send a replacement product upon return of the damaged product.

Refunds

Our mission to you, our customer, is to provide a pleasant, personal and gift giving experience through friendly, efficient service, offering delectable and enticing confectionary and gifts. Each gift arrangement is given the attention to detail needed to earn your trust and impress the recipient as we understand that our gifts are a representation of our customers.

For that reason, we ask that you please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss any queries or concerns you may have in relation to the arrangement or products that you have sent or received.

Note: All refunds for orders placed online, over the telephone or by way of facsimile are credited back to the original method of payment.

Product Information

Unfortunately, the majority of the products we offer either contains nuts, or have been in the environment of nuts and, therefore, are not suitable for those with nut allergies. Similarly our products are not suitable for those on a dairy free or gluten free diet.

Information, including product pricing and delivery are current at the time of display and may be changed or updated without notice subject to import price fluctuations and exchange rates.

Vendor Information

Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While Sweet Surprises tries to ensure that the information on this website is accurate, we make no representations or warranties whatsoever as to the accuracy or reliability of any information provided on this website. Sweet Surprises makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

Website Use

The information contained in this website is for general information purposes only and whilst we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Sweet Surprises reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sweet Surprises believes that customer conduct violates applicable law or is harmful to the interests of Sweet Surprises.

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Privacy Policy

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Sweet Surprises is committed to ensuring that your privacy is protected and should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

To assist you, we offer this short summary.

In general, you can visit our sites without telling us who you are or revealing any personal information about yourself.

Sweet Surprises customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction.

Sweet Surprises will not disclose the sender information or any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.

We adopt careful procedures to protect your personal information, and use secure server software (SSL) certificate technology which is the industry's best technology available to encrypt the information you send us when you place your order online.

If you are still uncomfortable purchasing online at Sweet Surprises.com.au that's all right. You can contact our experienced customer service team on 02 4626 7373 between the hours of 9.00am-5.30pm, Mon-Sun to arrange payment.

Collection and Use of Information

We use your personal information to fulfill your requests and serve you better, such as confirming and tracking your order, account registration, informing you of our new products which may be of interest to you, services and offers.

When you place an order or create an account, we ask for information such as full name of customer and recipient, e-mail address, billing address and contact phone numbers and other information relevant to your order.

The recipient phone number, which you provide to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. In such circumstances where you would prefer the recipient not be contacted, you need to advise us during checkout in our special requirements option.

PLEASE NOTE - Sweet Surprises will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Disclosure of Information

All information collected from you is used by us to take orders, send emails to you and provide the most pleasant, efficient delivery and customer service experience.

Sweet Surprises will not disclose the sender information or any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.

This means, under no circumstances will Sweet Surprises share, rent, sell or receive payments or services for disclosing customer's personal information to any external company.

Trademarks, Copyrights and Restrictions

All material on this site including, but not limited to photographs, logos, graphic elements, our proprietary product images, names and descriptions, and/or any other textural or visual content, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by sweet surprises.com.au, its related companies or by other parties that have licensed their material to Sweet Surprises. Material on sweetsurprises.com.au or any web site owned, operated, licensed or controlled by Sweet Surprises.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Sweet Surprises.com.au. Use of the materials on any other web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Sweet Surprises.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

Security

Sweet Surprises uses secure server software (SSL) certificate technology which is the industry's best technology available to encrypt the information you send us when you place your order. We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unsubscribing from our Members Benefits

All marketing material sent to our customer’s will include an option for the customer to request removal from mailing or contact lists for any future marketing. If you wish to have your email address removed from our data base please send us an email including your name and email address to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will remove it within 48 hours.

Offline Payments

If you are still uncomfortable purchasing online at Sweet Surprises.com.au that's all right, you can contact our experienced customer service team on 02 4626 7373 between the hours of 9.00am-5.30pm, Mon-Sun to arrange payment.

Cookies

Our cookies do not contain any personal information about you, and are used only to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at a later time. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience.

Changes to Privacy Statement; Consent

While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.

By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

If you have any questions/comments about privacy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for visiting sweetsurprises.com.au

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About Sweet Surprises

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The old adage, ‘like a kid in a candy store’ could not ring more true when you step into Sweet Surprises on Queen Street, Campbelltown and High Street Penrith.

Whether you are looking for that nostalgic hard candy you haven't had since you were a child or the latest, tastiest candies from around the world, Sweet Surprises has something for you.

Sweet Surprises believe chocolate should be intriguing, inspiring and appealing, whether you’re enjoying quiet time alone or giving a gift to show how much you care about someone.

There is nothing more satisfying than picking out the perfect sweet treat to give to a loved one; watching dad devour his favourite sherbert lollies, your partner eating her favourite brand of chocolate, or giving your nephew their first taste of Hershey’s.

Step into the delightful stores and be overwhelmed by the delicious scent of candies, chocolates and delectable range of goodies. Browse the aisles and rediscover the tastes you loved as a child.

Whether you're preparing for a birthday celebration, a holiday gathering, an office party, wedding or any other occasion, or if you'd simply like to have more of your favorite treats in the cupboard, Sweet Surprises Candy Stores is where you will find an amazing selection of individual coloured candy and all your favourite bulk candy at great prices!.

There are over 2,500 product lines in store so be prepared to wander through and let your eyes dance over the enormous range of local and imported gourmet groceries like sauces, cereals, spreads, vegetables, salsas, mustards, mayonnaise and of course, everyone’s favourite candy.

Spoil yourself with Aunt Jemima Pancake & Waffle Mix, Lucky Charms, Smucker’s Goober Grape and one of our favourites Marshmallow Fluff and don’t forget to marvel at the lip-smacking range of Pop Tarts, Hershey’s chocolates, Galaxy Chocolates, chocolate toppings and syrups, Reese’s Peanut Buttercups, Twinkies, Kool Aid, M&M’s, and more.

And if you feel like you need to balance out the sweets with something savoury, why not try Sweet Surprises’ exotic range of pantry goods from the UK like Heinz Sandwich Spread, Walkers Crisps and England’s favourite Bachelors Mushy Peas. From the USA there’s Franks Red Hot Sauce, Stubbs famous sauce range and Heinz Sweet Relish perfect for hot dogs, and for the brave hearted Blair’s Ultra Death Sauce and hot potato chips range.

For a delightful trip down memory lane, or to give someone special delectable, new memories, visit Sweet Surprises Candy Shop at Shop B, 470 High Street Penrith and Shop 1, 171-179 Queen Street, Campbelltown.

Our Web Store is open 24 hrs 7 days a week for your secure ordering convenience. Deliveries are made Monday - Friday (except on public holidays).

Thank you for allowing us to be a part of your special moments.

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