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Terms of Service

Terms of service

Terms & Conditions

Sweet Surprises website is owned and operated by Sweet surprises.com.au (ABN: 74 137 485 011). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or becoming a member of Sweet Surprises.com.au, you agree to these Terms and Conditions and our Privacy Policy.

Sweet Surprises may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.

Trademarks, Copyrights and Restrictions

All material on this site including, but not limited to photographs, logos, graphic elements, our proprietary product images, names and descriptions, and/or any other textural or visual content, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by sweet surprises.com.au, its related companies or by other parties that have licensed their material to Sweet Surprises. Material on sweetsurprises.com.au or any web site owned, operated, licensed or controlled by Sweet Surprises.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Sweet Surprises.com.au. Use of the materials on any other web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Sweet Surprises.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Fraud

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Sweet Surprises does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

Alcohol

All alcoholic products offered for sale by Sweet Surprises are NOT available to persons under the age of 18 years.

Currency

All prices on sweet surprises.com.au are listed in Australian dollars (AUD).

GST (Goods & Services Tax)

All prices advertised are inclusive of 10% Goods and Services Tax (GST)

Delivery

Prices on our website do not include delivery charges. Delivery charges will be calculated at check out at the time of ordering and displayed on the ordering page.

We guarantee delivery of your order to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your order or gift once they have been delivered.

We offer standard delivery and express delivery via Australia Post.

Standard Delivery shipping orders are processed within 2 business days and shipped Monday through Friday. Most orders usually arrive within 2-5 business days to most locations.

Express Delivery orders must be placed by 9 am AEST Monday through Thursday, to be processed on the same day (pending stock availability). Orders placed after 9 am AEST will be processed on the next business day. Orders placed on Friday will be processed on the following Monday.

Warm Weather Delivery

If your parcel will be exposed to heat over 26 degrees Celsius, we strongly recommend that your order be held until weather conditions permit your order to be dispatched. In this instance we will notify you for instructions. We cannot guarantee the condition of your chocolate should you wish your order to be dispatched during warm weather conditions

Substitutions

Due to the nature of importing and product availability substitutions with a similar item of equal or greater value may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The overall design, theme, color and quality of the gift will not be compromised in any way. Should a container become unavailable, we will contact you immediately to suggest a substitute container or Gift Basket.

Please NOTE: There is a short delay between online orders and an update of stock availability as in store stock levels may vary very quickly.

In the unlikely event that an order is placed and an item becomes out of stock, we will contact you as soon as possible and offer a substitute with a similar item of equal or greater value or alternatively provide you with a refund.

Returns

In the unlikely event that a Sweet Surprises product is damaged in transit, Sweet Surprises will send a replacement product upon return of the damaged product.

Refunds

Our mission to you, our customer, is to provide a pleasant, personal and gift giving experience through friendly, efficient service, offering delectable and enticing confectionary and gifts. Each gift arrangement is given the attention to detail needed to earn your trust and impress the recipient as we understand that our gifts are a representation of our customers.

For that reason, we ask that you please email us atĀ This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss any queries or concerns you may have in relation to the arrangement or products that you have sent or received.

Note: All refunds for orders placed online, over the telephone or by way of facsimile are credited back to the original method of payment.

Product Information

Unfortunately, the majority of the products we offer either contains nuts, or have been in the environment of nuts and, therefore, are not suitable for those with nut allergies. Similarly our products are not suitable for those on a dairy free or gluten free diet.

Information, including product pricing and delivery are current at the time of display and may be changed or updated without notice subject to import price fluctuations and exchange rates.

Vendor Information

Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While Sweet Surprises tries to ensure that the information on this website is accurate, we make no representations or warranties whatsoever as to the accuracy or reliability of any information provided on this website. Sweet Surprises makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

Website Use

The information contained in this website is for general information purposes only and whilst we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Sweet Surprises reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sweet Surprises believes that customer conduct violates applicable law or is harmful to the interests of Sweet Surprises.