Privacy Policy

Sweet Surprises is committed to ensuring that your privacy is protected and should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

To assist you, we offer this short summary.

In general, you can visit our sites without telling us who you are or revealing any personal information about yourself.

Sweet Surprises customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction.

Sweet Surprises will not disclose the sender information or any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.

We adopt careful procedures to protect your personal information, and use secure server software (SSL) certificate technology which is the industry's best technology available to encrypt the information you send us when you place your order online.

If you are still uncomfortable purchasing online at Sweet Surprises.com.au that's all right. You can contact our experienced customer service team on 02 4626 7373 between the hours of 9.00am-5.30pm, Mon-Sun to arrange payment.

Collection and Use of Information

We use your personal information to fulfill your requests and serve you better, such as confirming and tracking your order, account registration, informing you of our new products which may be of interest to you, services and offers.

When you place an order or create an account, we ask for information such as full name of customer and recipient, e-mail address, billing address and contact phone numbers and other information relevant to your order.

The recipient phone number, which you provide to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. In such circumstances where you would prefer the recipient not be contacted, you need to advise us during checkout in our special requirements option.

PLEASE NOTE - Sweet Surprises will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Disclosure of Information

All information collected from you is used by us to take orders, send emails to you and provide the most pleasant, efficient delivery and customer service experience.

Sweet Surprises will not disclose the sender information or any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.

This means, under no circumstances will Sweet Surprises share, rent, sell or receive payments or services for disclosing customer's personal information to any external company.

Trademarks, Copyrights and Restrictions

All material on this site including, but not limited to photographs, logos, graphic elements, our proprietary product images, names and descriptions, and/or any other textural or visual content, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by sweet surprises.com.au, its related companies or by other parties that have licensed their material to Sweet Surprises. Material on sweetsurprises.com.au or any web site owned, operated, licensed or controlled by Sweet Surprises.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Sweet Surprises.com.au. Use of the materials on any other web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Sweet Surprises.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

Security

Sweet Surprises uses secure server software (SSL) certificate technology which is the industry's best technology available to encrypt the information you send us when you place your order. We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unsubscribing from our Members Benefits

All marketing material sent to our customer’s will include an option for the customer to request removal from mailing or contact lists for any future marketing. If you wish to have your email address removed from our data base please send us an email including your name and email address to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will remove it within 48 hours.

Offline Payments

If you are still uncomfortable purchasing online at Sweet Surprises.com.au that's all right, you can contact our experienced customer service team on 02 4626 7373 between the hours of 9.00am-5.30pm, Mon-Sun to arrange payment.

Cookies

Our cookies do not contain any personal information about you, and are used only to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at a later time. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience.

Changes to Privacy Statement; Consent

While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.

By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

If you have any questions/comments about privacy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for visiting sweetsurprises.com.au